> For the complete documentation index, see [llms.txt](https://www.analytics-docs.laplacetec.com/guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://www.analytics-docs.laplacetec.com/guide/en/etc/plan/refund.md).
# Plan changes and refund policy
{% hint style="info" %}
All prices are in US dollars and exclude applicable taxes.
A plan change means switching from a plan you're already subscribed to to a plan with different terms. Plan changes are classified as upgrades (monthly → yearly billing) and downgrades (yearly → monthly billing).
Per the pricing page: you can upgrade any time and pay only the prorated difference, a downgrade takes effect at your next renewal, and you can cancel any time and keep access until the end of your paid period.
{% endhint %}
## Change your current plan
A paid plan you're using isn't changed directly on screen but through an inquiry. Because there's no feature for settling the remaining period, our team helps you change an active paid plan.
1. Go to **Settings** › **Project & billing** › **Plan & billing**.
2. Click **Ask to change plan** at the top of the screen, or click **Ask to change plan** on the row of the plan you want in the **Compare plans** table.
3. Check the prefilled message in the inquiry window and send it. Our team will review it and get back to you.
{% hint style="info" %}
* To switch from monthly to yearly billing, click **Ask about yearly billing** in the notice at the top of **Plan & billing**. Yearly billing proceeds after a consultation.
* If you're on a free trial or your subscription has ended, you can pay right away without an inquiry. 👉 [Subscribe to a paid plan](/guide/en/etc/plan/subscribe.md)
{% endhint %}
## Plan upgrade
* **Upgrade cases**
* Changing monthly billing to yearly billing
* Changing a free plan to a paid plan
* **Payment process when upgrading**
`Change to a higher plan` / `Change monthly → yearly billing`
1. When changing to a higher plan, a monthly payment is charged based on the 3-month average order count at the time of the change\
e.g. If a free plan starts on January 1 and you pay on January 15, the remaining free period is removed and the subscription renews from that day.\
Payment renews automatically on February 15 and keeps renewing until you cancel the subscription.
2. When changing to yearly billing, a 12-month payment is charged on the change date, and when the remaining monthly period + yearly period ends, the yearly payment renews based on the 3-month average order count\
e.g. If monthly billing starts on January 1 and you switch to yearly on January 15, the yearly fee for 12 months is charged and the subscription period becomes 365 days (yearly) + 15 days (remaining monthly period) = 380 days in total, renewing until you cancel.
{% hint style="info" %}
**Notes**
(1) When you change plans, the refund period applies from the next day. Upgraded features must apply immediately, so the subscription fee applies from the day you upgrade.
* Laplace usage is counted by day. Even if you used it for just 1 minute in a day, that day counts as used. As a result, when a plan changes, refunds start from the following day. This is the same billing basis commonly used by SaaS services worldwide.
* Days are divided in Korea Standard Time (KST).
{% endhint %}
## Plan downgrade
{% hint style="info" %}
When you downgrade a plan, a cancellation fee based on the discount rate may apply if you received a discount.
{% endhint %}
* **Downgrade cases**
* Changing yearly billing to monthly billing (e.g. changing a Growth plan on yearly billing to a Growth plan on monthly billing)
* Ending a paid plan
* **Payment process when downgrading**
1. **Monthly billing**: You can use the remaining period, and payment renewal stops.
2. **Yearly billing**: You're refunded the amount paid minus the subscription fee for the period used, calculated without the discount you received.
{% hint style="info" %}
\*Refund amount = actual amount paid - (list price before discount X percentage of days used out of the total subscription period)
{% endhint %}
## Request cancellation
1. Click **Request cancellation** at the bottom of the **Plan & billing** screen.
2. In the **Request cancellation?** dialog, check what happens when you cancel, then click **Continue the request**.
3. In the **Tell us why you're cancelling** dialog, enter the **Reason for cancellation** and click **Request cancellation**.
4. When **Cancellation request received** appears, your request has been submitted.
{% hint style="warning" %}
* Cancellation doesn't happen immediately; it's received as a request. Our team reviews it and processes it within 7 days at most.
* Until it's processed, you keep using your current plan. We'll let you know the result by email to the owner account.
* Once cancelled, all project data, including raw data and statistics, is **deleted**.
* Only the project owner can request cancellation.
{% endhint %}
## Cancellation fee
* A cancellation fee may apply when you **downgrade your contracted subscription and received a discount on the existing subscription**.
* When the difference is refunded, under the cancellation fee policy, the days used are calculated at the list price before discount and the remaining amount is refunded.
{% hint style="info" %}
A cancellation fee may apply in situations like the following.
* \*Refund amount = actual amount paid - (list price before discount X percentage of days used out of the total subscription period)
e.g. If you bought a KRW 898,000 subscription for KRW 737,000 with the 17% yearly billing discount and requested a refund after 6 months,
Refund amount = KRW 737,000 - (KRW 898,000 X 50%) = KRW 288,000 is refunded
{% endhint %}
## FAQ
{% hint style="info" %}
**What is a payment failure?**
* If automatic payment with your registered card fails, the **Plan & billing** screen shows **Subscription renewal failed** and you can't use Laplace.
* Check your card balance before automatic payment, and make sure it wasn't mistakenly registered as a personal card. Click **Check payment method** in the notice to replace the card, then pay again with **Renew**.
{% endhint %}
{% hint style="info" %}
Does my subscription date change when I switch `monthly → yearly billing` or `yearly → monthly billing`?
Yes. The subscription date changes to the date the payment was made when the plan changed.
{% endhint %}
## Ask your dedicated manager
Have questions about Laplace plans?
Contact us through the page below or by email. Your manager will help you.
> 💬 [Contact us on our website](https://www.analytics.laplacetec.com/contact)
**Email:** [**product@laplacetec.com**](mailto:product@laplacetec.com)
