> For the complete documentation index, see [llms.txt](https://www.analytics-docs.laplacetec.com/guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://www.analytics-docs.laplacetec.com/guide/en/mcp/troubleshooting.md).

# Troubleshooting

Check here when you can't connect or the AI shows a notice instead of an answer.

## The AI shows one of these notices <a href="#messages" id="messages"></a>

| Notice                                                              | Reason                                                          | Fix                                                                        |
| ------------------------------------------------------------------- | --------------------------------------------------------------- | -------------------------------------------------------------------------- |
| MCP is available during the free trial or on Growth or higher plans | The project owner's plan is Starter, or there's no subscription | Have the project owner change the plan to Growth or higher, then ask again |
| The free trial has ended, so MCP can't be used                      | The free trial period has ended                                 | Subscribe to Growth or higher to keep using it                             |
| All 100 free-trial MCP calls have been used                         | You've used up the 100 calls included in the trial              | Subscribe to Growth or higher to keep using it                             |
| The project owner's subscription has expired                        | The paid subscription period has ended                          | Have the project owner renew the subscription                              |
| A temporary error occurred while checking the plan (or usage)       | It's a temporary error                                          | Ask the same question again in a moment                                    |

{% hint style="info" %}
The plan is based on the **project owner**, not the person asking. If you're an invited member, ask the owner to check the plan.
{% endhint %}

## I see a lock on the Developer menu in settings <a href="#locked-menu" id="locked-menu"></a>

The **API key**, **MCP usage**, and **Tools** screens under **Settings** › **Developer** open during the free trial or on Growth or higher plans. If you can't use them, the reason appears below the menu name.

| Label                     | Reason                                             | Fix                                                                                    |
| ------------------------- | -------------------------------------------------- | -------------------------------------------------------------------------------------- |
| **Plan upgrade required** | You're on the Starter plan or have no subscription | Use **Upgrade plan** on the screen to move to Growth or higher                         |
| **Trial ended**           | The free trial period has ended                    | Upgrade to Growth or higher to keep using it                                           |
| **Subscription inactive** | The subscription has expired or hasn't started yet | Use **Check subscription** on the screen to check your payment and subscription status |

If you're not the project owner, ask the owner to upgrade the plan or check the subscription status.\
You can also connect without an API key using **Laplace account login**. Just follow the [Claude](/guide/en/mcp/start/claude.md), [ChatGPT](/guide/en/mcp/start/chatgpt.md), or [Perplexity](/guide/en/mcp/start/perplexity.md) guide.

## I signed in, but no data appears or a different project shows up <a href="#wrong-account" id="wrong-account"></a>

1. **Check your sign-in method.** If you signed up for Laplace with Google login, use Google login when connecting too; if you signed up with email, sign in with email.
2. **Specify the project.** If you belong to several projects, ask "Show me my Laplace project list" and then tell the AI which project to analyze.
3. **Check your permissions.** The AI can't query dashboards or data sources you don't have permission to see in Laplace. Ask your project admin for access.

## The connection dropped or I get an authentication error <a href="#auth-error" id="auth-error"></a>

* **If you connected with Laplace account login:** Disconnect Laplace Analytics in your AI's connector settings, then connect again.
* **If you connected with an API key:** The key may have expired or been deleted. Issue a new key in **Settings** › **Developer** › **API key** and register it again.

## The AI answers without using Laplace data <a href="#not-used" id="not-used"></a>

* In a new chat, check that **Laplace Analytics** is turned on under **`+ button`** → **`Connectors`**.
* Add "using Laplace data" to your question, and the AI will query the connected data first.

## The first answer is slow <a href="#slow" id="slow"></a>

The first question after connecting usually takes a few seconds while the AI checks the data source list, and occasionally more than a minute.\
Querying a long period at once can be slow or fail. Split your questions into periods of 90 days or less.

## I can't find developer mode or the plugins menu in ChatGPT <a href="#chatgpt-menu" id="chatgpt-menu"></a>

Menu names and locations vary slightly depending on your ChatGPT plan and version. Turn on **`Developer mode`** in settings first, then check again. If you still can't find it, contact us below.

## Ask your dedicated manager <a href="#contact" id="contact"></a>

Didn't solve the problem?

Contact us through the inquiry page below. Tell us which AI tool you used and the notice you see, and we can help you faster.

> 💬 [Contact us on our website](https://www.analytics.laplacetec.com/contact)

**Email:** [**product@laplacetec.com**](mailto:product@laplacetec.com)